Refund policy
The 60-night guarantee
Both EPIMALE and ENERMALE are covered. Give the formula a fair run — if it has not earned its place within 60 nights of delivery, contact us and we will refund the purchase price.
For EPIMALE, that is the price you paid for the order. For ENERMALE, which is billed monthly, it is the payments taken in your first 60 nights — up to your first two monthly charges.
The guarantee applies to opened bottles — you do not have to keep them sealed to qualify. It covers one claim per household or billing address.
Cancelling an ENERMALE subscription and claiming the guarantee are separate things. You can cancel at any time before your next billing date, and nothing further is charged either way.
Standard returns
Unopened, unused product in its original packaging may be returned within 30 days of delivery.
Return shipping is the customer's responsibility unless the item arrived damaged, faulty or incorrect, in which case we cover it.
How to start a return
Call +1 (551) 417-5612 Monday to Friday 9am–5pm CST, or email support@vevorya.com with your order number and a short note about the reason. We will reply with a return authorisation number.
Please do not send anything back before you have that authorisation — unauthorised returns can be difficult to match to an order.
Return address
Write your return authorisation number on the outside of the parcel and send it to:
Vevorya Returns, Contrise Mix LLC, 470 Broadway, PMB 328, Bayonne, NJ 07002, United States.
We recommend a trackable service. We cannot refund a parcel that does not reach us.
Non-returnable items
Gift cards, promotional items received free of charge, and any product returned more than 30 days after delivery where the 60-night guarantee has not been claimed cannot be accepted.
Products that have been tampered with, decanted or repackaged cannot be accepted for safety reasons.
When we refund
We refund an order where the 60-night guarantee is claimed, where an authorised return reaches us in acceptable condition, where an item arrives damaged, faulty or incorrect, or where we cancel an order after taking payment.
What is refunded
Refunds cover the product price paid for the returned item. Shipping is free on all our orders, so there is no shipping charge to refund.
Where only part of a multi-bottle offer is returned, the refund is calculated on the per-bottle price of the offer you bought, after any discount applied to that order.
Prices and offers
The figures below are our standard list prices. Promotional discounts may reduce what you pay, so treat them as maximums — you will never be charged more than the price shown for your offer. Refunds are always calculated on the amount you actually paid.
EPIMALE is sold as a one-time purchase. None of the EPIMALE offers rebill.
- 1 bottle — up to $99 total, up to $99 per bottle
- 2 bottles — up to $158 total, up to $79 per bottle
- 3 bottles — up to $207 total, up to $69 per bottle
- 4 bottles — up to $236 total, up to $59 per bottle
- 6 bottles — up to $294 total, up to $49 per bottle
ENERMALE is sold on a monthly subscription only — there is no one-time purchase option. Up to $99 today, then the same amount automatically every month until you cancel.
Shipping is free on every order. All prices are in US dollars and exclude sales tax where applicable.
Timing
Once your return reaches us we inspect and process it within five business days. Refunds are issued to the original payment method.
Depending on your bank or card issuer, funds usually appear within 5–10 business days of processing. Your statement descriptor is vevorya.com.
Subscription refunds
This section applies to ENERMALE, which is the only product sold on a recurring basis. EPIMALE bundles are one-time purchases and never rebill.
ENERMALE is covered by the 60-night guarantee set out above: if it has not earned its place within 60 nights of your first delivery, we refund the payments taken in that period — up to your first two monthly charges — even on opened bottles.
Separately from the guarantee: a renewal cancelled before it is billed is never charged, and a renewal already billed but not yet dispatched can be refunded in full — call +1 (551) 417-5612 or email support@vevorya.com as soon as possible.
A renewal that has already shipped is handled under the return terms above.
Failed or duplicate charges
If you see a duplicate charge or a charge you do not recognise with the descriptor vevorya.com, contact us before raising a dispute. We resolve genuine billing errors immediately.
Contact
Contrise Mix LLC, 470 Broadway, PMB 328, Bayonne, NJ 07002, United States · support@vevorya.com · +1 (551) 417-5612, Monday to Friday 9am–5pm CST.